PRIVACY AND COOKIE POLICY


Privacy Policy 

This website is operated by CBK Fragrances Ltd T/A CBK, we are a home fragrance company specialising in candles, diffusers and wax melts. We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.candlesbykaty.com (our website) you are accepting and consenting to the practices described in this policy.

Types of information we may collect from you

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

 

Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form, order any items, request to join our mailing list. The information you give us may include your name, address, e-mail address and phone number, and any payment details. We do not store any payment information.

 

Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:

 

  • technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
  • information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

 Cookies

Our website uses cookies to determine you from other users of our website. This helps us to provide you with an excellent experience when you browse our website and also allows us to improve our site.

Cookies help provide important site functionality information so you don’t have to re-enter lots of information. They also enable website owners to remember what links and pages have been clicked or viewed during a session. If you have provided us with personal data, completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what information is most relevant to you.

By using your browser controls, you are always in control of the cookies we might store and access on your computer. More information on how to control cookies and limit personal data processing can be found at www.youronlinechoices.com/uk/five-top-tips   

What is a Cookie? 

Cookies are small text files that your device downloads from websites as you browse around the internet.

 Google Analytics


We may use Google Analytics to collect information about visitor behaviour on our website, it is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This will not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.  You may universally opt-out of all Google Analytics tracking used by all websites by clicking to visit this website

 

Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete a transaction. We may use the information we hold to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device at every digital point of contact. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be done after discussion with you and your prior consent given.

We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify any individual.

 

How we may use the information we collect

We use the information in the following ways:

Information you supply to us. We will use this information: 

  • to provide you with information and/or services that you request from us;
  • to provide you with any news, offers or promotions;

 Information we automatically collect about you. We will use this information:

  • to administer our site including troubleshooting and statistical purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • security and debugging as part of our efforts to keep our site safe and secure.

 This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245

Disclosure of your information

Any information you provide to us will either be emailed directly to us or may be stored on a secure server. We use a trusted third party website and hosting provider (Shopify) to facilitate the running and management of this website. Shopify meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that Shopify process, is kept secure and only processed in the manner we instruct them to. Shopify cannot access, provide, rectify or delete any data that they store on our behalf without permission.

We do not rent, sell or share personal information about you with other people or non-affiliated companies. 

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to candlesbykatysales@gmail.com. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be e-mailed to candlesbykatysales@gmail.com.