Delivery and Returns


Delivery

Each of our items are handmade to order. Please allow up to 5 days from order before postage, in busy periods this could be slightly longer but this will be updated on the website and our social media pages. We aim to produce to the highest quality and this is reflected in the products you receive. 

All our packages are sent 2nd class with Royal Mail as standard. If you require a package sooner please e-mail us at candlesbykatysales@gmail.com so we can arrange this.

Returns

Due to our products being handmade to order we offer no returns unless the product is damaged or faulty. Please e-mail us at candlesbykatysales@gmail.com in the unlikely event there is an issue and we will do our best to resolve this asap.